Insurance Questions and Answers on COVID-19
Is the OID open?
Yes, the OID offices in Oklahoma City and Tulsa are open to the public. The OID is following local and federal CDC guidelines related to COVID-19.
I'm experiencing difficulties with my insurance carrier. What should I do?
Please contact our Consumer Assistance Team at 800-522-0071.
Will my health plan cover testing?
Yes. Health plans are required to cover COVID-19 diagnostic testing without cost-sharing, prior authorization or other medical management requirements. Contact your insurance company and your primary care provider if you have questions about receiving a test.
I don't want to go into a doctor’s office. What other options will my health plan pay for?
Because of advances in tele-health medicine you have the option to have a virtual office visit with your physician. You should contact the physician’s office to make arrangements for the visit just as you would for an in-office visit. Tele-health visits may be subject to a co-pay or other cost sharing provision. If you are seeking a COVID-19 diagnostic test contact your physician who will direct you to a point-of-care testing site. You can also contact your county health department for testing locations and requirements.
Can I refill my prescriptions early to keep extra on hand?
Keeping extra medication on hand, for example a 90 day supply, is dependent upon your benefit plan. In most cases, with the approval of your physician, a prescription for a 90 day supply can be written and will need to conform to network requirements (preferred or mail order).
Will travel insurance cover me if my plans change because of COVID-19?
Most standard travel insurance does not cover losses caused by an epidemic or pandemic. If you purchased the CFAR policy, you may be covered for a portion of your trip cost. Contact your cruise line, airline or tour provider to see if any refund is offered by them first.