Every state has a state insurance assistance program like SHIP. These programs help Medicare beneficiaries, their families or anyone helping beneficiaries with questions and problems related to Medicare and health insurance.

State Agency Name Contact Information
Alabama State Health Insurance Assistance Program (SHIP) Toll Free: (800) 243-5463
Local: (334) 242-5743
Visit Alabama’s website
Alaska Alaska State Health Insurance Assistance Program (SHIP) Toll Free: (800) 478-6065
Local: (907) 269-3680
TTY: (907) 269-3691
Visit Alaska’s website
Arizona Arizona State Health Insurance Assistance Program Toll Free: (800) 432-4040
Local: (602) 542-6595
Visit Arizona’s website
Arkansas Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 224-6330
Local: (501) 371-2782
Visit Arkansas’s website
California California Health Insurance Counseling & Advocacy Program (HICAP) Toll Free: (800) 434-0222
Visit California’s website
Colorado Senior Health Insurance Assistance Program (SHIP) Toll Free: (888) 696-7213
Local: (303) 629-4940
Spanish: (866) 665-9668
TTY: (303) 894-7880
Visit Colorado’s website
Connecticut CHOICES Toll Free: (800) 994-9422
Local: (860) 424-5274
Visit Connecticut’s website
Delaware ELDERinfo Toll Free: (800) 336-9500
Local: (302) 674-7364
Visit Delaware’s website
Florida Serving Health Insurance Needs of Elders (SHINE) Toll Free: (800) 963-5337
Visit Florida’s website
Georgia GeorgiaCares Toll Free: (800) 669-8387
TTY: (404) 657-1929
Visit Georgia’s website
Guam Guam Medicare Assistance Program (GUAM MAP) Local: (671) 735-7388
TTY: (671) 735-7415
Visit Guam’s website
Hawaii Sage PLUS Toll Free: (888) 875-9229
Local: (808) 586-7299
Visit Hawaii’s website
Idaho Senior Health Insurance Benefits Advisors (SHIBA) Toll Free: (800) 247-4422
Local: (208) 334-4352
Visit Idaho’s website
Illinois Senior Health Insurance Program (SHIP) Toll Free: (800) 548-9034
Local: (217) 785-9021
TTY: (217) 524-4872
Visit Illinois’s website
Indiana State Health Insurance Assistance Program (SHIP) Toll Free: (800) 452-4800
Local: (765) 608-2318
Visit Indiana’s website
Iowa Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 351-4664
Local: (515) 281-5705
Visit Iowa’s website
Kansas Senior Health Insurance Counseling for Kansas (SHICK) Toll Free: (800) 860-5260
Local: (316) 337-7386
Visit Kansas’s website
Kentucky State Health Insurance Assistance Program (SHIP) Toll Free: (877) 293-7447
Local: (502) 564-6930
Visit Kentucky’s website
Louisiana Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 259-5301
Local: (225) 342-5301
Visit Louisiana’s website
Maine Maine State Health Insurance Assistance Program (SHIP) Toll Free: (877) 353-3771
Local: (207) 287-9200
Visit Maine’s website
Maryland Senior Health Insurance Assistance Program (SHIP) Toll Free: (800) 243-3425
Local: (410) 767-1100
TTY: (410) 767-1083
Visit Maryland’s website
Massachusetts Serving Health Information Needs of Elders (SHINE) Toll Free: (800) 243-4636
Local: (617) 727-7750
Visit Massachusetts’s website
Michigan MMAP, Inc. Toll Free: (800) 803-7174
Visit Michigan’s website
Minnesota Minnesota State Health Insurance Assistance Program/Senior LinkAge Line Toll Free: (800) 333-2433
Visit Minnesota’s website
Mississippi MS State Health Insurance Assistance Program (SHIP) Toll Free: (800) 948-3090
Local: (601) 359-4929
Visit Mississippi’s website
Missouri CLAIM Toll Free: (800) 390-3330
Local: (573) 817-8320
Visit Missouri’s website
Montana Montana State Health Insurance Assistance Program (SHIP) Toll Free: (800) 551-3191
Visit Montana’s website
Nebraska Nebraska Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 234-7119
Local: (402) 471-2201
Visit Nebraska’s website
Nevada State Health Insurance Assistance Program (SHIP) Toll Free: (800) 307-4444
Local: (702) 486-3478
Visit Nevada’s website
New Hampshire NH SHIP – ServiceLink Resource Center Toll Free: (866) 634-9412
Visit New Hampshire’s website
New Jersey State Health Insurance Assistance Program (SHIP) Toll Free: (800) 792-8820
Local: (877) 222-3737
Visit New Jersey’s website
New Mexico Benefits Counseling Program Toll Free: (800) 432-2080
Local: (505) 476-4846
Visit New Mexico’s website
New York Health Insurance Information Counseling and Assistance Program (HIICAP) Toll Free: (800) 701-0501
Local: (800) 342-9871
Visit New York’s website
North Carolina Seniors’ Health Insurance Information Program (SHIIP) Toll Free: (800) 443-9354
Local: (919) 807-6900
TTY: (919) 715-0319
Visit North Carolina’s website
North Dakota Senior Health Insurance Counseling (SHIC) Toll Free: (800) 247-0560
Local: (701) 328-2440
Visit North Dakota’s website
Ohio Ohio Senior Health Insurance Information Program (OSHIIP) Toll Free: (800) 686-1578
Local: (614) 644-3458
TTY: (614) 644-3745
Visit Ohio’s website
Oklahoma Senior Health Insurance Counseling Program (SHIP) Toll Free: (800) 763-2828
Local: (405) 521-6628
Visit Oklahoma’s website
Oregon Senior Health Insurance Benefits Assistance (SHIBA) Toll Free: (800) 722-4134
Local: (503) 947-7979
Visit Oregon’s website
Pennsylvania APPRISE Toll Free: (800) 783-7067
Visit Pennsylvania’s website
Puerto Rico State Health Insurance Assistance Program (SHIP) Toll Free: (877) 725-4300
Local: (787) 721-6121
Visit Puerto Rico’s website
Rhode Island Senior Health Insurance Program (SHIP) Local: (401) 462-4444
TTY: (401) 462-0740
Visit Rhode Island’s website
South Carolina (I-CARE) Insurance Counseling Assistance and Referrals for Elders Toll Free: (800) 868-9095
Local: (803) 734-9900
Visit South Carolina’s website
South Dakota Senior Health Information & Insurance Education (SHIINE) Toll Free: (800) 536-8197
Local: (605) 333-3314
Visit South Dakota’s website
Tennessee TN SHIP Toll Free: (877) 801-0044
Local: (615) 741-2056
TTY: (615) 532-3893
Visit Tennessee’s website
Texas Health Information Counseling and Advocacy Program (HICAP) Toll Free: (800) 252-9240
Visit Texas’s website
Utah Senior Health Insurance Information Program (SHIP) Toll Free: (877) 424-4640
Local: (801) 538-3910
Visit Utah’s website
Vermont State Health Insurance Assistance Program (SHIP) Toll Free: (800) 642-5119
Local: (802) 748-5182
Visit Vermont’s website
Virgin Islands Virgin Islands State Health Insurance Assistance Program (VISHIP) Local: (340) 772-7368
Visit Virgin Island’s website
Virginia Virginia Insurance Counseling and Assistance Program (VICAP) Toll Free: (800) 552-3402
Local: (804) 662-9333
Visit Virginia’s website
Washington Statewide Health Insurance Benefits Advisors (SHIBA) Helpline Toll Free: (800) 562-6900
TTY: (360) 586-0241
Visit Washington’s website
Washington D.C. Health Insurance Counseling Project (HICP) Local: (202) 739-0668
TTY: (202) 973-1079
Visit Washington D.C.’s website
West Virginia West Virginia State Health Insurance Assistance Program (WV SHIP) Toll Free: (877) 987-4463
Local: (304) 558-3317
Visit West Virginia’s website
Wisconsin Wisconsin SHIP (SHIP) Toll Free: (800) 242-1060
Local: (608) 267-3201
Spanish: (888) 701-1255
Visit Wisconsin’s website
Wyoming Wyoming State Health Insurance Information Program (WSHIIP) Toll Free: (800) 856-4398
Local: (307) 856-6880
Visit Wyoming’s website