Coordinator Outreach Specialist

#JR58257-The Oklahoma Insurance Department has an opening in the Medicare Assistance Program (MAP) division for a Coordinator Outreach Specialist. The salary for this position is $56,000. This position is open until filled. To apply: Go to Coordinator Outreach Specialist and click “Apply” at the top of the posting. Please read the instructions carefully and include all required documents when you submit your application.

DEFINITION:

Under minimal supervision of the Division Director, assist with day-to-day activities of the Medicare Assistance Program (MAP) and provide support services to Medicare and Medicaid beneficiaries via phone, email and in person. This includes information and counseling related to Medicare, Medicaid, Medigap, Medicare Advantage, Medicare fraud, Long Term Care Insurance, Medicare Part D and other related health coverage plans for Medicare beneficiaries, their representative, or persons soon to be eligible for Medicare.

DUTIES AND RESPONSIBILITIES:

• Provide accurate information and counseling to Medicare beneficiaries about their benefits and plan options, by phone, computer, or in-person. Educate seniors about Medicare fraud, waste, and abuse.
• Man booths at health fairs, senior days, and conferences. Do presentations at senior centers, churches, for retiree groups, etc. Create new contacts whenever possible and maintain existing contacts. Distribute information about our program throughout the state.
• Keep current on Medicare topics and coverage rules by research and attending webinars and the national conference.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Medicare and Medicaid benefits, laws, regulations and their applications of Medicare Supplemental Insurance and related senior health insurance to include Medicare Part A, Part B, Part C, and Part D. Have a working knowledge of the Oklahoma Insurance Department and the complex interactions with other federal and state agencies. Have knowledge of trends in Medicare/Medicaid fraud, abuse and waste.

Must exhibit excellent verbal and written communication skills with an emphasis in non-invasive communication skills and techniques with the senior adult population and a basic knowledge of senior adults’ social needs. Must possess skills and knowledge of public speaking and demonstrate skill of training adults in classroom environment.

Must exhibit willingness to follow directions, capable of organizing and prioritizing day-to-day activities and possess critical thinking and decision-making skills. Have the ability to organize time efficiently, maintain effective working relationships with individuals and organizations and have the ability to handle confidential information with discretion. A Qualified candidate must be able to work independently with minimal supervision. Must be proficient in Word, Excel and Outlook.

EDUCATION AND EXPERIENCE:

Bachelor’s degree plus a minimum of two years of experience in Medicare/Medicaid insurance and/or senior related issues and one year experience as a trainer or an equivalent combination of education and experience substituting each year of related experience for each year of education.

NOTE:

Upon hire, any applicant who is licensed as a producer/agent, adjuster or is otherwise affiliated with any entity that is regulated by the department must surrender their license and terminate any financial or non-financial affiliation with the entity that is regulated by the department. The selected applicant must pass a background check. Individual may be required to pursue NAIC designations as job duties require.

TELEWORK:

This position may be eligible for telework each week under OID’s Telework Program after initial training.

To see a complete list of benefits offered by the State of Oklahoma to employees of the state click on the following link. https://oklahoma.gov/omes/divisions/human-capital-management/employee-benefits.html

Equal Opportunity Employer