Coordinator of Volunteer Services

 #22-24-The Oklahoma Insurance Department has an opening in the MAP Division for a Coordinator of Volunteer Services. The salary for this position is $40,000. This position is open until filled. To apply: Go to Svcs_JR5743 and click “Apply Online” at the bottom of the page. Please read the instructions carefully and include all required documents when you submit your application. 


Under supervision of the Division Director, assist with the development and execution of a structured, statewide volunteer program to provide assistance on Medicare related issues to Medicare beneficiaries. Assist with the day-to-day activities of the Medicare Assistance Program (MAP) and provide support services to Medicare and Medicaid beneficiaries via phone, email and in person. Provide support to agencies around the state who provide counseling and information to Medicare beneficiaries 


  • Recruit and train volunteers to provide education and counseling on Medicare and related topics, including within the Native American tribes in Oklahoma 
  • Maintain ongoing communication through meetings, newsletters, emails, etc. with volunteer network to maintain counseling skills and create a cohesive team among volunteers. 
  • Provide education and counseling to Medicare beneficiaries via phone, online and in person 
  • Research issues to provide accurate information to beneficiaries, counselors, coworkers, and volunteers 
  • Attend events, conferences, and trainings on behalf of MAP. 


  • Knowledge of Medicare/Medicaid benefits, rules and regulations. 
  • Ability to conduct research online, telephonically and in person. 
  • Ability to educate oneself continually in changes in Medicare rules, laws, products and plans and the effect of those changes on the citizens of Oklahoma and those who act as volunteer counselors of the programs. 
  • Ability to establish and maintain effective working relations with others, to follow oral and written instruction, and to interpret and handle routine decisions according to department policy. 
  • Excellent communication skills with an emphasis in non-invasive communication skills and techniques with the senior adult population and a basic knowledge of senior adults’ social needs. 
  • Ability to interact cross-functionally with multiple areas and multiple levels of the organization. 
  • Proficiency with Microsoft Office products including but not limited to Word, Excel and PowerPoint. 


Bachelor’s degree in any field or an equivalent combination of education and experience substituting each year of related experience for each year of education. Preference may be given to those with prior experience managing a volunteer program and/or working with Medicare related products and plans. Experience working with the Native American community would be very helpful. 


Upon hire, any applicant who is licensed as a producer/agent, adjuster or is otherwise affiliated with any entity that is regulated by the department must surrender their license and terminate any financial or non-financial affiliation with the entity that is regulated by the department. The selected applicant must pass a background check. Individual may be required to pursue NAIC designations as job duties require. 


This position may be eligible for two days of telework each week under OID’s Telework Program. 

To see a complete list of benefits offered by the State of Oklahoma to employees of the state click on the following link.

Equal Opportunity Employer 

Location Oklahoma OK
Open Date October 14, 2022
Salary $40,000
Job Type Full Time